a sense of betrayal

I had an experience today that has really left me feeling betrayed. You know we work with doctors all over the Dayton area. There are some good ones out there who really do respect and validate women, who are truly interested in their health and work with us to find the cause of their hormone imbalance issues instead of band-aiding their issues with a drug. We thought we had found a good doctor in Cincinnati to work with us. He is a D.O. and seemed very genuine. Our clients we sent to him, for the most part, liked him and he signed off on our recommendation for their natural hormone therapy. Interestingly enough, we began to notice a pattern with this doctor. We would have a client who would go to our website; order a saliva kit; and fill out the online personal symptom sheet and medical history form on our website. The saliva test results would come back to me; I would call the client to get the name of her doctor; her insurance information AND I would tell her that we would make the recommendation for her hormone balance and fax it to this doctor. After she meets with him and he faxes back the signed prescription form to our compounding pharmacy, we will make an appointment to meet at the cottage for a free consultation. At this consultation, we will hand off the therapy, show her the dosage and the best delivery system for her, tell her what she can expect, answer her questions, and most importantly, tell her our commitment to staying connected. I am available 24/7 to answer any question and concern that arises AND furthermore, I call, email and check in with them often. You see, I am ALL about building relationships. I have a passion for helping women navigate the rough waters of hormone imbalances and I feel our great customer service can make the difference between success and failure on this journey. So what happened with this particular Cincinnati doctor today? I found out that when my clients go to him, he is sending them to the compounding pharmacy ACROSS THE STREET to make their therapy!!! Why?? Why would he take a client who we have already not only established a relationship with BUT have also gotten in her test results, written the recommendation for her hormone balance FOR him AND invested a lot of time and energy into? Why?? So here is the thing. Not only does that show a deep lack of integrity on his part, and a lack of professional courtesy….what it also means for the client is that I am no longer able to help them. He has effectively stopped any future contact. Because my compounding lab does NOT make her therapy, I have NO way of knowing what ingredients they use or what the quality of their ingredients might be or even what therapy they made for her. So I am not able to stay connected, help or counsel her! Imagine Pam’s surprise when she called me tonight because she is having an issue she needs help solving with her therapy and I told her I couldn’t help her because her doctor cut me out of the loop. She was upset!! It is like having that doctor deliver a baby and do all the work and then having the mother of that baby pay an entirely different doctor who had NO part in the delivery. Does this make any sense what-so-ever? To make matters worse, I have sent this doctor supplies, teaching aids, and
information to make his job easier in this field of natural hormone balance. I am upset for my clients, myself and our compounding pharmacy. (he is now off our website’s list of practitioners we work with. We all deserve better!)

2 comments on “a sense of betrayal

  1. I had a bad experience w/this doctor. He was out of my insurance HMO so I was going to pay out of pocket but the office was unwilling to work with me on a office fee. They wanted the money up front before ever seeing or speaking to this doctor. I tried to get my insurance situated before even going in but they just didn’t want to help. I wound up going in, waiting an hour while they fiddled w/my insurance info and then left b/c they were very unkind and unwilling to do anything w/o the money. I really had a bad vibe while in there so although I was very upset when I left, I called Lyn asap and she referred me to someone else and I am much happier. I agree w/Lyn’s decision here and it makes me feel even better that the HHC is keeping tabs on their referring docs. Being a nurse myself, I know alot about what goes on behind the scenes and the treatment I rec’d at this office was definately sub-standard.

  2. I like to think that the HHC goes above and beyond with a very high touch business model. This takes a great deal of effort, resources and committment. I don’t believe that you will find a more committed partner to get you back on track with hormonal balances than Lyn.
    It is a great challenge to get the majority of the medical community to get that sometimes it isn’t about insurance coverage, fda approval and current standard of care. Rather it is about building relationships, encouraging healthy living and treating each woman as the unique individual that she is. Bravo Lyn (darling)

Leave a Reply

Your email address will not be published. Required fields are marked *